About the company
We are a leading-edge agency specializing in mobile and web development, Web3 solutions, and Generative AI services. Our clients range from emerging startups to large-scale enterprises, and we pride ourselves on delivering innovative technology solutions that drive real-world impact. As we continue to expand our presence, we are seeking a highly experienced and strategic Sales & Business Development Manager to join our team and spearhead our growth in Silicon Valley.
Job Summary
Job Description:
šThe on-site Lab Support person will provide lab desktop/laptop, server, network support in R&D environment. šThis includes supporting R&D remote offices in United States. šThe lab support will respond to user's telephone calls, walk-up and/or e-mail messages regarding computer software or hardware problems and resolve the problem. šThe Lab Support person will also repairs, installs and modifies computer software and hardware at sites users are located which may include IT equipment and services in conference rooms. šAs a member of the Lab Support team you will be required to participate in a rotating on-call team for after-hours and weekend/holiday support team which could include having to show-up on-site to after-hours and weekend/holiday to respond to IT Service Delivery issues.
Essential Job Duties:
šInstall and configure PCās, Linux and Macās, printers and peripherals within established standards and guidelines šInstall new hardware and software upgrades requested from users šManage R&D lab assets using RFTrack asset system šAnalyze and solve technical problems by using problem-solving skills šConduct analysis and troubleshooting via telephone, email and using remote assistance šResolve technical problems with computing equipment and software šProvide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites šCreate and update Microsoft-based OS and Linux Image šProvide technical support for IT services in conference rooms šAssist employees in company events, such as exhibits and show case development product šInstall and perform maintenance on proprietary system/s šMay be asked to lead Projects and/or technology evaluations and make recommendations to Management team šAble to travel up to 20% to remote offices