About the company
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.
Job Summary
In this role, you will:
đź“ŤOwn the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments. đź“ŤLead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption. đź“ŤDesign and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams. đź“ŤDrive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale. đź“ŤPartner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience. đź“ŤDevelop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions. đź“ŤGather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
You’ll thrive in this role if you:
đź“ŤHave 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments. đź“ŤPossess exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive-level audiences. đź“ŤStrong technical depth across coding, agents, and APIs, with a practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs. đź“ŤProven experience leading structured technical trainings, such as API bootcamps, workshops, or enablement sessions, with the ability to design learning journeys, handle live questions, and reason through problems in real time.
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