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Shakepay
IT Operations Engineer
6 months ago | 635 views | Be the first one to apply

IT Operations Engineer

Full-time
Canada
Per year
$170,000 To $178,000

About the company

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Job Summary

You will :

📍Empower a culture of safety, security, and compliance in all aspects of IT Operations activities. 📍Deploy and manage enterprise applications across (e.g., Okta, Jamf, Google Workspace, ClickUp, Slack, Lever, GitHub, etc) on a day-to-day basis. 📍Implement an IT HelpDesk capability and empower Shakers to file help tickets (e.g., account lockouts, password resets, software troubleshooting, etc). 📍Integrate 3rd party SaaS applications and provision access to these applications via SAML/SSO configurations and integrations. 📍Document and automate workflows and IT processes, such as employee onboarding and offboarding and access requests. 📍Assisting with the onboarding of new employees and offboarding for terminated ones 📍Maintain inventories, provision, and image company-managed user devices (e.g., laptops, etc). 📍Deploy company-wide access control measures to minimize data exposure risks (e.g., VPNs, secured WAPs at physical offices, etc). 📍Manage the Zero Trust framework including gating application behind Cloudflare and building access policies

Must have:

📍Experience with cloud-native companies and tech stacks 📍Experience building efficient processes that help scale IT support, onboarding, offboarding, and other access requests 📍Experience working with ticketing systems (e.g. Jira, ClickUp, etc) 📍Experience creating scripts to run processes and flows 📍Strong experiencing on documenting processes 📍Have great communication skills for friendly end user support

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