Question 1

Does MoonPay have any fees?

Accepted Answer

MoonPay has fees based on buying and selling crypto. Both buy and sell fees vary based upon payment method. Card payments have the highest fees. Both buying and selling crypto incur a 4.5% fee.

Question 2

Can MoonPay be trusted?

Accepted Answer

MoonPay is regulated as a licensed money transmitter in most U.S. states. Companies that are regulated have certain consumer protections to indemnify users in necessary circumstances. However, it is important to note that after you purchase crypto from MoonPay, it is sent to your personal wallet. In this sense, it does not have the same risks associated with a centralized exchange.

Question 3

Which countries cannot use MoonPay?

Accepted Answer

A number of countires cannot use MoonPay. These include Afghanistan, Albania, Anguilla, Aruba, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Botswana, Burkina Faso, Cambodia, Cayman Islands, Central African Republic, China, Congo, Cook Islands, Cote D’ivoire, Cuba, Dominica, Ecuador, Fiji, Ghana, Guinea-Bissau, Haiti, Hong Kong SAR, China, Iceland, Iran, Iraq, Jamaica, Japan, Jordan, Korea, North, Kosovo, Lao People's Democratic Republic, Lebanon, Liberia, Libya, Macao SAR, China, Malaysia, Mali, Malta, Mauritius, Mongolia, Morocco, Myanmar, Nepal, Nicaragua, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Philippines, Puerto Rico, Russia, Samoa, Senegal, Seychelles, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Syrian Arab Republic, The Democratic Republic Of The Congo, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, Vanuatu, Venezuela, Virgin Islands British, Yemen, Western Sahara, Zimbabwe. MoonPay is also not available in the following U.S. states: Louisiana, New York, Texas, and U.S. Virgin Islands.

Question 4

Does MoonPay offer any special offers or bonuses?

Accepted Answer

MoonPay does not offer any special offers or bonuses. The payment service has integrations into other businesses and applications. These other services may have bonuses associated with using MoonPay; however, MoonPay does not.

Question 5

Does MoonPay have good customer support?

Accepted Answer

There is not much information available on MoonPay's customer support. The company does however have a support center that covers a multitude of scenarios for users. Beyond this, not much is known regarding MoonPay's customer support procedures and policies.

Question 6

What is the minimum deposit on MoonPay?

Accepted Answer

MoonPay does not have a minimum deposit. It does not maintain an account for users in the same way that a centralized exchange does. The company does however have a minimum purchase amount of $30.

Question 7

What are the withdrawal times on MoonPay?

Accepted Answer

MoonPay does not have withdrawals in the same way that a centralized exchange (CEX) does, as it does not maintain customer accounts like CEXs do. However, transaction times complete in minutes. Additionally, bank transfers complete in between one and three days.

Question 8

Does MoonPay have a mobile app?

Accepted Answer

Yes MoonPay has a mobile app. It is available on Android and iOS. With it, you can buy and swap crypto.

Question 9

Does MoonPay offer a demo account?

Accepted Answer

MoonPay does not offer a demo account. It is a payments service that processes crypto transactions. It does not maintain customer accounts in the same way that a centralized exchange does.

Question 10

What is MoonPay used for?

Accepted Answer

MoonPay is a payments processing service. It maintains a money transmitter license in most U.S. states. MoonPay is similar to services such as PayPal, Square, or Venmo.

Question 11

Is MoonPay regulated?

Accepted Answer

Yes, MoonPay is a regulated money transmitter in most U.S. states. The company is also regulated in parts of Europe. Some of these include the U.K., Ireland, Italy, and Liechtenstein.

Question 12

Why not to use MoonPay?

Accepted Answer

MoonPay provides services for both casual users and businesses. It allows users to instantly purchase crypto with their credit or debit card. However, one of the drawbacks of using MoonPay is that it has high fees.

Question 13

What is safer than MoonPay?

Accepted Answer

MoonPay allows users to purchase crypto instantly with a debit or credit card. Transactions are sent to your personal wallet. Therefore, crypto payment processing services like MoonPay do not have the same risks as centralized exchanges.

Question 14

What is the disadvantage of MoonPay?

Accepted Answer

The biggest disadvantage to using MoonPay are the fees. Both buy and sell fees onMoonPay are 4.5%. This is much higher than centralized exchanges and crypto payment processing alternatives.

Question 15

How do I withdraw money from MoonPay?

Accepted Answer

MoonPay does not maintain users' accounts in the same way that a centralized exchange does. Therefore, you can not withdraw from MoonPay. However, you can sell crypto to MoonPay.

Question 16

Is MoonPay a safe app?

Accepted Answer

Whether the MoonPay app is safe or not largely depends on how you use it. The MoonPay app has limited features. You can only buy and swap crypto, you cannot hold crypto. Therefore the risks are limited.

Question 17

What country is MoonPay in?

Accepted Answer

MoonPay is licensed in in the U.S. and parts of Europe. However, it is available in over 160 countries. MoonPay is primarily a U.S. based company.

Question 18

What is the limit on MoonPay?

Accepted Answer

MoonPay limits vary by currency. The USD limit is $11,940, while the Euro limit is €9,950. Your bank may also place limits on the amount of crypto that you can purchase.

Question 19

Does MoonPay have a withdrawal fee?

Accepted Answer

No, MoonPay does not have a withdrawal fee. MoonPay does not maintain users' accounts in the same way that a centralized exchange or brokerage maintains users' accounts. It is merely a payment transmitting platform.

Question 20

Can I store money in MoonPay?

Accepted Answer

No, you cannot store money on MoonPay. It is a payments platform that allows you to transmit money. It does not maintain users' accounts in the same way that an exchange does.

Question 21

Can I transfer money from MoonPay to my bank account?

Accepted Answer

Yes, you can transfer money from MoonPay to your bank account. However, you can not transfer money from a MoonPay account. You can sell crypto to MoonPay and receive the payout in your bank account.

Question 22

Does MoonPay require KYC?

Accepted Answer

Yes, MoonPay requires KYC. You can verify your identity on MoonPay using passports, government ID, and other documents. MoonPay implements KYC to prevent money laundering.

Question 23

Is MoonPay a legit site?

Accepted Answer

Yes, MoonPay is legitimate. It has licenses in most U.S. states and parts of Europe. Additionally, MoonPay implements KYC to prevent money laundering.

Question 24

Can you withdraw from MoonPay?

Accepted Answer

No, you can not withdraw money from MoonPay. The company also does not hold users' funds. When you purchase crypto from MoonPay, the crypto is sent directly to your personal wallet.

Question 25

Is MoonPay the safest?

Accepted Answer

MoonPay is simply a money transmitting service. It does not hold users' funds in the same way that a centralized exchanges does. Therefore, it does not carry the same risk as being an unsecured creditor  to an exchange.

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