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Swyftx
Verifications Officer
at Swyftx
4 months ago | 432 views | 1 applications

Verifications Officer

Full-time
Brisbane

About the company

At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 650,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.

Job Summary

Some of your key responsibilities in this role will include:

📍Assist the Financial Crime Team with identifying and reporting suspicious matters 📍Support the Financial Crime Team with quality-checking and completing Know-Your-Customer (KYC) requirements for new signups 📍Assist the Financial Crime Team with customer due diligence of new customers and entities, including checks against PEP and sanction watchlists 📍Support the Financial Crime Team in addressing compliance-related alerts generated through transaction monitoring 📍Deliver exceptional customer support by providing excellent service through Swyftx's omnichannel platforms, building strong rapport with customers as a trusted advisor and accurately documenting all customer interactions in the CRM system 📍Identify and report potential, perceived and actual security risks to the relevant security department

To ensure success in this role, you should possess:

📍Prior experience in a similar role or a professional customer service environment 📍An understanding of regulatory compliance requirements for Australia 📍Strong attention to detail and accuracy in note taking 📍Exceptional communication skills, both written and verbal. 📍Strong problem-solving skills, with the ability to explain complex concepts clearly and concisely to users with varying levels of expertise 📍An adaptable mindset, that allows you to thrive in a fast-paced environment

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