Responsibilities:

📍Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. 📍Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. 📍Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. 📍Build dashboards and monitoring solutions to track system performance and incident trends. 📍Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. 📍Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. 📍Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. 📍Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements:

📍Bachelor’s degree in Computer Science, Software Engineering, or related field. 📍5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems. 📍Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. 📍Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. 📍Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. 📍Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. 📍Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. 📍Fluent in English and Mandarin, to coordinate with global stakeholders

Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.