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LI.FI
Technical Support Engineer
at LI.FI
6 months ago | 761 views | 4 applications

Technical Support Engineer

Full-time
Remote

About the company

LI.FI provides cross-chain bridge & DEX aggregation to power next-gen DeFi projects with superior UX.

Job Summary

What you'll do

📍Dealing with a large amount of communication with technical stakeholders from operational questions to a deeper investigation of technical issues, mainly for Tier 1/enterprise clients 📍Giving fast and accurate technical support to our existing integration partners, mainly via email and instant messaging (via Discord and Telegram) in real-time due to the nature of our customers’ operations 📍Creating documentation and writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing customer feedback to the R&D team to improve the products

What makes a great candidate

📍Must be located in the EST or EMEA timezones 📍In-depth understanding of the cryptocurrency/blockchain industry and relevant experience in crypto business/fintech/venture capital/exchanges/early-stage startups 📍Effective communication skills and experience within troubleshooting technical issues and supporting integration partners 📍Relevant experience as a Technical Support Engineer, Software Engineer or similar role 📍Solid base of technical knowhow, for example programming knowledge or engineering degree 📍Ability to work under high pressure and high troubleshooting skills 📍Experience supporting VIP enterprise clients with several key stakeholders and complex technical requirements 📍Willingness to travel for technical sessions and training purposes if needed 📍Comfortable having live video calls or in-person meetings while presenting solutions 📍Strong ability to work well within a team and to be self-guided on a day-to-day basis 📍Strong relationship-building skills

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