About the company
LI.FI provides cross-chain bridge & DEX aggregation to power next-gen DeFi projects with superior UX.
Job Summary
What you'll do
šDealing with a large amount of communication with technical stakeholders from operational questions to a deeper investigation of technical issues, mainly for Tier 1/enterprise clients šGiving fast and accurate technical support to our existing integration partners, mainly via email and instant messaging (via Discord and Telegram) in real-time due to the nature of our customersā operations šCreating documentation and writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing customer feedback to the R&D team to improve the products
What makes a great candidate
šMust be located in the EST or EMEA timezones šIn-depth understanding of the cryptocurrency/blockchain industry and relevant experience in crypto business/fintech/venture capital/exchanges/early-stage startups šEffective communication skills and experience within troubleshooting technical issues and supporting integration partners šRelevant experience as a Technical Support Engineer, Software Engineer or similar role šSolid base of technical knowhow, for example programming knowledge or engineering degree šAbility to work under high pressure and high troubleshooting skills šExperience supporting VIP enterprise clients with several key stakeholders and complex technical requirements šWillingness to travel for technical sessions and training purposes if needed šComfortable having live video calls or in-person meetings while presenting solutions šStrong ability to work well within a team and to be self-guided on a day-to-day basis šStrong relationship-building skills