About the company
Kiln is the leading enterprise-grade staking platform, enabling institutional customers to stake assets, and to whitelabel staking functionality into their offering. Our platform is API-first and enables fully automated validators, rewards, and data and commission management. With over $4+ billion crypto assets being programmatically staked, Kiln has a particularly strong track record on Ethereum as we run over 4% of the network; this includes 30,000+ validators with 0 slashing events. The team is made up of over 52 ecosystem enthusiasts formerly at Google, Circle, Ledger, Chainalysis, and other leading technology and cryptocurrency companies. Join Kiln and help us make the web more secure, stable, decentralized, and fair!
Job Summary
Responsibilities
šTechnical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process. šDebugging: Help identifying issues by interacting with our stack and data platform, raise in-depth tickets to help guide engineers to fast resolution. šOnboarding and training: Help business clients understand the staking process, available options, and how to use the company's staking services effectively. šKnowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions. šTools: Linear, Postman, Incident.io, Slack/Pylon, Notion, Gong, HubSpot, Postman, Githubā¦ šStack: SQL, Golang, PHP/Laravel, API REST, AWS/Kubernetes, Solidity, JavaScript/Typescript
Requirements
š5+ years of technical customer support experience in a B2B software company ā including customer onboarding, troubleshooting, and user training. š1+ year of experience in web3, blockchain, and cryptocurrency ā with solid understanding of protocols, staking, and DeFi. š1+ year of professional experience with SQL (Postgresql or other) šProven experience with API troubleshooting, software implementation, testing, and deployment processes šStrong ability to prioritize and resolve support tickets effectively šStrong problem solving ability (debugging) šOutstanding communication skills across all channels
The future of finance is here ā whether youāre interested in blockchain, cryptocurrency, or remote web3 jobs, thereās a perfect role waiting for you.
