Responsibilities:

📍 Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation. 📍Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management. 📍Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks. 📍Design and implement automation tools to streamline daily operations and minimize manual intervention. 📍Create and maintain clear, accurate technical documentation and knowledge base content. 📍Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform. 📍Continuously explore new technologies and best practices to enhance support efficiency.

Requirements:

📍Bachelor’s degree in Computer Science or a related discipline. 📍3+ years of experience in technical support, software development, SRE roles or relevant fields. 📍Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills in large-scale trading systems and complex distributed systems. 📍Familiarity with HTTP, TCP/IP, and web technologies. 📍Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines. 📍Skilled in at least one programming language: Java, Python, or Rust. 📍Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus. 📍Excellent interpersonal and communication skills, capable of directly engaging with customers and internal stakeholders. 📍Fluent in English.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.