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Orbis Group
Technical Customer Support Specialist
3 months ago | 297 views | 1 applications

Technical Customer Support Specialist

Full-time
San Francisco

About the company

We work with brands that are passionate about tech, diversity, community and change. Our vision is to be the premier source for identifying and connecting excellence across financial services, life sciences and technology. We are people specialists. Our mission is to continuously define and identify excellence; refined to exact requirements through the rewarding experience of better partnerships. This is connecting excellence.

Job Summary

Responsibilities

📍Respond to daily support queries from customers. 📍You may troubleshoot them remotely, send in outside professionals, or take care of problems on-site. 📍Visit client locations in the Bay Area on a regular basis to stay in touch with customer colleagues who work directly with the robots, observe and provide recommendations for operational improvements, and teach the customer team on robot best practices. 📍To assist customer operations, conduct testing at client locations and the company's HQ. This involves testing newly released software, developing new technology, and creating meals and ingredients just for certain customers. 📍Keep track of all communications with customers, repairs, and assistance requests - Completely report issues found in the field to the technical team, and work together to come up with a solution. 📍Identify, discuss, and appropriately record product flaws, complaints, and enhancements. 📍Organize your own, the vendor's, and your teammates' onsite schedules so that they meet client expectations.

Ideal Requirements

📍3+ years' field experience in Robotics, IoT or similar. 📍Able to work a flexible schedule. 📍Able to travel to customer sites 50% of the time. 📍Strong communication skills, both written and verbal. 📍Experience creating SOPs and checklists - Advantage 📍Manufacturing Automation experience - Advantage 📍Experience with troubleshooting/debugging multi-disciplinary systems - Advantage 📍Proficiency in Spanish - Advantage

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