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Gnosis
Tech Ops Analyst
at Gnosis
3 months ago | 258 views | 2 applications

Tech Ops Analyst

Full-time
United Kingdom

About the company

We’re building the infrastructure for the open-internet. A resilient and credibly neutral network open to anyone without privilege or prejudice. Be a part of a team leading the web3 movement.

Job Summary

Key Process

📍Process Reconciliation and Customer Support: 📍Manage authorization and clearing requests to ensure accurate payment flows. 📍Collaborate with customer support teams to address and resolve customer inquiries. 📍Deliver fast, precise responses to complex support issues, enhancing customer satisfaction. 📍Performance Monitoring and Issue Resolution: 📍Continuously monitor user performance, responding promptly to any alerts of degradation. 📍Conduct thorough investigations to determine causes of operational issues. 📍Collaborate with technical teams to communicate operational breakages and assist in driving resolutions. 📍Operational Efficiency and Automation: 📍Implement data and process efficiencies to meet the demands of scaling and speed. 📍Identify, design, and automate inefficient operational processes, reducing manual workloads and enhancing system functionality.

Who you are

📍Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field. 📍Proven experience in technical operations, preferably in a fintech environment. 📍Strong understanding of financial payments processes. 📍Familiarity with blockchain technology. 📍Excellent analytical and problem-solving skills, with a keen eye for detail. 📍Ability to work collaboratively in a fast-paced, dynamic environment. 📍Excellent communication skills, both written and verbal. 📍Passion for technology and innovation in the financial sector.

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