About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visitāÆhttps://www.paypal.com ,āÆ https://about.pypl.comāÆand āÆhttps://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Job Description:
šProduction Support & Incident Management šProvide Tier 2 / Tier 3 technical support for production issues across applications, APIs, and services šLead or participate in incident response, root cause analysis (RCA), and post-incident reviews šMonitor system health, logs, alerts, and dashboards to proactively identify and mitigate issues šEnsure SLAs/SLOs are met and escalations are handled effectively šTechnical Troubleshooting šDiagnose complex issues involving distributed systems, APIs, databases, and integrations šAnalyze logs, metrics, and traces to identify performance, availability, or data issues šWork closely with engineering teams to debug, reproduce, and resolve defects
Required Qualifications
šBachelorās degree in Computer Science, Engineering, or equivalent practical experience š3+ years of experience in product support, tech operations, SRE, or platform support roles šStrong understanding of web technologies, APIs (REST/GraphQL), and microservices šExperience troubleshooting production systems in a high-availability environment šProficiency with SQL and ability to analyze data for debugging šExperience working with Linux/Unix systems šStrong problem-solving skills and ability to work under pressure
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