About the company
The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp
Job Summary
Responsibilities:
📍Staying in line with fresh technical expertise within the project 📍Expertise sharing 📍Incident solving 📍Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist. 📍Developing guidelines and recommendations to enhance service quality and stability and improve issues resolving speed. 📍Processing colleagues feedback. Reviewing suboptimality in between backoffice team processes. 📍Filling out assessment forms and providing operators with feedback on the quality of their work.
Required skills:
📍At least 2 year of experience lead/managerial/supervisory of a technical team (experience in fintech is an advantage). 📍At least 5 years of experience in technical support/engineering (highload systems is an advantage) 📍Advanced SQL skills (ability to code/review queries with difficult syntaxis and logic) 📍Proficiency in written communication. 📍Full proficiency in Russian and English at least B2 level is required.
