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Cash App
Sr. Customer Success Operations Lead Cash App
2 months ago | 346 views | 4 applications

Sr. Customer Success Operations Lead Cash App

Full-time
Portland
Per year
$148,000 To $223,000

About the company

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Job Summary

Qualifications

📍Educational and Professional Experience: 📍BA/BS degree or equivalent experience 📍8+ years in senior management roles within Customer Care, with a required focus on managing large-scale operations. Experience in outsourced operations is preferred 📍Proven expertise in leadership roles, specializing in BPO vendor management and operational excellence. This role is not limited to Vendor 📍\Management functions but extends to driving operational success in partnership with BPO vendors, ensuring operational efficiency and partner performance optimization

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