About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
Requirements: What We Look For In You
📍Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage) 📍CAMS or ICA certification is a plus. 📍Able to work on-site. 📍Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement. 📍Excellent verbal and written communication skills. 📍Highly motivated and detail-oriented with strong multitasking and prioritization abilities. 📍Capable of working both independently and collaboratively within a team environment. 📍Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions. 📍Comfortable working in a fast-paced, dynamic environment with changing priorities.
Key Responsibilities: What You’ll be Doing
📍Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching. 📍Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements. 📍Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters. 📍Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs. 📍Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials. 📍Collaborate with cross-functional teams to identify and resolve quality-related matters. 📍Stay up to date with industry trends and best practices in compliance and QA. 📍Participate in the development and implementation of QA initiatives and projects.
