What We Look For In You

📍Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage) 📍CAMS or ICA certification is a plus. 📍Able to work on-site. 📍Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement. 📍Excellent verbal and written communication skills. 📍Highly motivated and detail-oriented with strong multitasking and prioritization abilities. 📍Capable of working both independently and collaboratively within a team environment. 📍Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions. 📍Comfortable working in a fast-paced, dynamic environment with changing priorities.

Key Responsibilities: What You’ll be Doing

📍Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching. 📍Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements. 📍Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters. 📍Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs. 📍Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials. 📍Collaborate with cross-functional teams to identify and resolve quality-related matters. 📍Stay up to date with industry trends and best practices in compliance and QA. 📍Participate in the development and implementation of QA initiatives and projects.