Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
OKX
Specialist, Customer Service Analytics
atĀ OKX
about 6 hours ago | 10 views | Be the first one to apply

Specialist, Customer Service Analytics

Full-time
Kuala Lumpur, Malaysia

About the company

About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.

Job Summary

Key Responsibilities

šŸ“Monitor and analyze customer contact and payment risk data on a regular basis to identify trends, patterns, and emerging issues. šŸ“Analyst insights into derive clear and actionable recommendations that support operational effectiveness and business decisions. šŸ“Leverage tools to investigate anomalies or spikes in customer service metrics; formulate hypotheses and document findings to inform service recovery plans, process enhancements, and issue prevention. šŸ“Collaborate with cross-functional teams to translate data-driven insights into process adjustments that improve efficiency, reduce repeat contacts, and elevate the customer experience. šŸ“Partner closely with team leads, frontline agents, and the Operations šŸ“Intelligence function to ensure consistency in insights, align on priorities, and support the successful implementation of operational initiatives.

Qualifications

šŸ“Required šŸ“Bachelor’s degree in Business Analytics, Operations Management, Statistics, or a related field šŸ“1–3 years of experience in operations or customer service analytics within GBS, shared services, or fintech environments šŸ“Proficiency in SQL and one or more BI tools (e.g., Power BI, Tableau) šŸ“Strong analytical and critical thinking skills with a data-driven mindset šŸ“Effective communication skills to distill complex information into simple, compelling narratives šŸ“Collaborative, solutions-oriented attitude with a passion for continuous improvement

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.

Similar jobs

1 day ago | 28 views | Be the first one to apply
Full-time
Kuala Lumpur, Malaysia
4 days ago | 45 views | 1 applications
Full-time
Germany, Europe
$91,000 To $117,000 per year
4 days ago | 34 views | Be the first one to apply
Full-time
South Korea
$100,000 To $145,000 per year
11 days ago | 170 views | 10 applications
$73,000 To $110,000 per year
15 days ago | 167 views | 1 applications
Full-time
Boston, North America
$87,000 To $110,000 per year