About the company
At Paradigm, we are changing the future of finance! By joining us at this early stage, youāll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets. Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi. We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy. Weāve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 B per month. We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry! We are backed by the best traders and investors in the space, including Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.
Job Summary
What You Will Do
šlient Support: Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging. šTool Development: Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems. šAutomation: Create automation tools for Product and Sales teams to streamline operations and enhance client engagement. šCollaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
What You Bring
šClient Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing role šTechnical Tools Proficiency: Experience with Datadog, Grafana, and other observability tools. šIndependent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative. šOn-call Availability: Willingness to be on-call, including occasional weekends. šGitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development. šAPI Mastery: Proven experience with API integration and support.
The future of finance is here ā whether youāre interested in blockchain, cryptocurrency, or remote web3 jobs, thereās a perfect role waiting for you.
