What you’ll be doing (ie. job duties):

📍Build and evolve customer support experiences across web surfaces, including Help Center, chat, and agent-facing tools, in close partnership with Product, Design, and cross-functional engineering teams. 📍Deliver end-to-end features from technical design through implementation, testing, launch, and iteration—balancing customer impact, delivery timelines, and long-term maintainability. 📍Implement modern, accessible, and performant frontend UI components (e.g., rich conversational interfaces, feedback and survey experiences, and stateful workflow screens). 📍Integrate AI/LLM-powered capabilities into user-facing products (e.g., streamed responses, retrieval-backed answers with citations, feedback collection, and safe fallback/guardrail experiences). 📍Define and integrate service APIs and contracts with partner teams, including events/metrics instrumentation, error handling patterns, and multi-locale considerations. 📍Improve product quality and performance by investigating bottlenecks, reducing latency, strengthening reliability, and enhancing observability (dashboards, alerts, logging). 📍Contribute to evaluation and measurement workflows by enabling feedback loops and instrumentation that supports quality scoring, experimentation, and iterative improvement of AI experiences. 📍Maintain a high engineering bar through code reviews, automated testing, security-minded development, and ongoing reduction of technical debt across shared systems and workflow

What we look for in you (ie. job requirements):

📍3+ years of experience in software engineering. 📍Proven expertise in designing, building, scaling, and maintaining production services, with a strong understanding of micro-services architecture. 📍Ability to write high-quality, well-tested code that meets customer needs. 📍Deep understanding of what high-quality code and software engineering processes look like, and the ability to foster an environment that promotes them. 📍Strong technical skills in system design and coding.

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