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The Giving Block
Shift4 Crypto Client Services Manager
5 months ago | 825 views | 11 applications

Shift4 Crypto Client Services Manager

Full-time
Start-up
Remote

About the company

The Giving Block, a Shift4 company, is the platform helping nonprofits fundraise more effectively from modern philanthropists. Pioneers of the “Crypto Philanthropy” movement, The Giving Block developed the leading solutions for cryptocurrency donations, taking crypto and NFT donations mainstream in the nonprofit sector. The Giving Block’s team then developed a stock giving experience built to empower even more donors to give non-cash assets. When combined, The Giving Block’s product suite empowers more donors than ever to give assets to their favorite causes. Today, thousands of nonprofits are using The Giving Block to fundraise from modern philanthropists. Learn more about The Giving Block here. Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of value-added services. The company’s technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, nonprofits, and many more. With over 7,000 sales partners, the company securely processed more than 3.5 billion transactions annually for over 200,000 businesses in 2019. For more information, visit shift4.com.

Job Summary

Responsibilities:

📍Build and lead Shift4 Crypto Client Services, developing and executing protocols for delivering premium high-touch support and helpful self-service resources to our growing client base 📍Support account and relationship management to ensure maximum satisfaction across the client experience 📍Support Business Development team with sales pipeline management and prospecting efforts

Competencies:

📍Driven self-starter that is always looking to take on new challenges to support the team’s success 📍Great listener and communicator that is comfortable being client facing
📍Natural problem-solver with a passion for helping clients with issues large and small 📍High level of intellectual curiosity eager to learn and grow 📍Strong foundational knowledge of the cryptocurrency industry and payments technologies, experience using crypto products and services preferred 📍Thrives in a fast-paced environment with an emphasis on organization and structure

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