About the company
Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. In 2021, we were recognized as the winner of the BC Tech Associations Technology Impact Awards 'Company of The Year: Growth'. We recognize the global truth that today, every company is a tech company. To succeed, every company everywhere needs their data and workflows to be integrated and automated. That understanding gave us the confidence to compete with our sector's leading providers, win top-level contracts, and build a truly world-class list of clients that includes Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more. Our vision is to bring people and technology together to work seamlessly to achieve extraordinary business outcomes and create more efficient societies. If this sounds like something you want to be part of, we’d love to hear from you.
Job Summary
Responsibilities
📍Provides application ServiceNow development services and technical support 📍Develops program logic for new applications or analyzes and modifies logic in existing applications 📍Designs, codes, tests, debugs, documents, implements and maintains ServiceNow 📍Analyzes requirements, and maintains, tests and integrates application components 📍Ensures that system improvements are successfully implemented 📍Handles Incidents per published SLAs, ensures system stability by actioning required maintenance scheduled tasks, and addresses system issues impacting SLAs 📍Implements ServiceNow workflows that integrate with external web services 📍Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes 📍Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution 📍Helps define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics 📍Strong ServiceNow administration skills and experience
Qualifications
📍4+ years of overall ITSM experience 📍3+ years’ experience developing on the ServiceNow platform 📍ServiceNow Certified Systems Administration (CSA) certification 📍ServiceNow Certified Application Developer certification 📍Experience in HTML, CSS, Javascript, AJAX 📍Experience of one popular web framework - React, AngularJS Strong experience working with HR modules in ServiceNow 📍Ability to develop web services such as Scripted REST APIs and Rest Messages 📍Experience integrating to multiple data sources (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports) 📍Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc 📍Advanced scripting experience applying best practice formatting and comments in Script Includes, Business Rules, etc 📍Experience with upgrades and skipped update remediation 📍Experience utilizing the Agile/Scrum methodology to define and deliver development work 📍Excellent communication skills
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