The Role:

📍Support and maintain the operational stability and availability of OSL's 24x7 cryptocurrency business, covering Exchange, OTC & Brokerage, Blockchain, Wallet capabilities, and Operational and Control platforms. 📍Manage technology-related incidents, providing professional communication to clients and stakeholders. 📍Ensure platform quality and consistency by following established processes, standard operating procedures (SOPs), and proactive monitoring. 📍Collaborate with multiple internal teams, including infrastructure, development, security, trading, sales, account management, and operations, to maintain high standards of operational excellence. 📍Shield development teams by handling Level 2 escalations and non-development activities to allow them to focus on core technical projects. 📍Contribute to creating and maintaining standard operating procedures (SOPs) to support operational efficiency and consistent service.

Key Requirements:

📍Technical Operations Expertise: 3-5 years of experience in supporting commercial enterprise products, ideally with exposure to 24x7 follow-the-sun operations. 📍Incident Management and Service Requests: Strong experience in managing incidents, customer service requests, and operational alerts, with an understanding of ITIL service management practices. 📍Proactive Support: A fierce belief in "if it's not monitored, it's not in production" and the ability to ensure proactive monitoring coverage for high availability. 📍Collaboration: Ability to work with cross-functional teams, shielding development teams from non-development activities by effectively managing incidents. 📍Hands-On Problem Solving: Hands-on experience with trading platforms (such as FX, Equities Exchanges or Order Management Systems), and the ability to read FIX Protocol log messages

Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.