Responsibilities

📍Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions. 📍Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. 📍Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely. 📍Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization. 📍High responsibility in continuous improvement in service quality and efficiency. 📍Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

📍Over 5 years of experience in technical roles. 📍Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders. 📍Strong team collaboration and internal communication skills. 📍Understanding of software development methodologies and coding standards. 📍Ability to present or explain fluently to engineers, product managers, and clients. 📍Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines.

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