WHAT YOU’LL DO:

📍Provide Level 2 technical support to clients, addressing their queries and concerns in a timely and professional manner. 📍Offer expert advice and guidance on the use of our software, including its features, functions, and best practices. 📍Troubleshoot and resolve complex technical issues related to our product, escalating to higher support levels as necessary. 📍Assist clients with API integration, providing clear and concise documentation and support. 📍Collaborate with internal teams, including developers, product managers, and QA, to ensure continuous product improvement and customer satisfaction. 📍Create and maintain technical documentation, including knowledge base articles, FAQs, and user guides. 📍Train and mentor junior support engineers, sharing knowledge and expertise. 📍Stay up-to-date with industry trends, emerging technologies, and best practices in the financial services and digital asset management space.

WHAT WE’RE LOOKING FOR:

📍Bachelor's degree in Computer Science, Information Technology, or a related field. 📍A minimum of 5 years of experience in technical support 📍Strong knowledge of API integration, RESTful APIs, and API troubleshooting. 📍Proficiency in scripting languages such as Python, JavaScript, or Bash. 📍Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues. 📍Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. 📍Strong customer service skills and a commitment to delivering a high level of client satisfaction. 📍Ability to work independently and as part of a team, managing multiple tasks and priorities. 📍Technical knowledge in blockchain and crypto is a big plus