About the company
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Your Impact
šDesign software-based automation and AI driven systems that improve efficiency, reliability, and scalability of IT and internal platforms. šBuild internal tools, services, and integrations using APIs, event driven systems, and CI/CD practices. šAutomate operational workflows using AI and LLM technologies to support decision making and incident analysis. šImprove system reliability by turning incident trends and operational pain points into durable automation. šReduce recurring production and internal application issues through structured engineering solutions. šStrengthen engineering standards across IT automation through version control, testing, documentation, and observability. šInfluence teams to adopt software engineering approaches instead of manual or ticket-based models. šMaintain internal applications through participation in a business hour on call rotation and use operational insights to drive continuous improvement. šDeliver solutions that meet governance, privacy, and reliability standards in collaboration with Security, Compliance, Platform, and Business Systems teams.
What You Bring
š6 plus years of experience in software engineering, automation, platform engineering, or related roles. šStrong foundation in software engineering principles including code quality, testing, and maintainability. šProficiency in Python, JavaScript, Go, or similar languages used for automation and internal tooling. šHands on experience building and operating production systems or internal tools. šDemonstrated experience applying AI or LLM based solutions in real world production environments. šBackground in SRE, DevOps, Platform Engineering, or IT automation with experience operating systems at scale. šExperience using AI assisted development tools such as Cursor, GitHub Copilot, Claude Code, or similar tools. šSolid understanding of IT systems, enterprise environments, and service management processes.
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