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Coinshift
Senior Customer Success Manager - Web3
12 months ago | 1047 views | 6 applications

Senior Customer Success Manager - Web3

Full-time
Remote

About the company

Coinshift is a leading non-custodial treasury management platform built on top of Gnosis safe. We provide a smart and sophisticated user experience application to manage treasury ops in an efficient manner. Our mission is to build the most sophisticated multi-chain crypto treasury management platform for DAOs & companies. Learn more about our values, culture, and career opportunities here: Life at Coinshift. Since launching the MVP in June 2021, we’ve seen crazy traction from having nearly $150M+ in processed payments to having a billion dollars in assets under management. We now serve thousands of users across three continents and over 10 different countries. And we’re just getting started.

Job Summary

Key Responsibilities

📍Provide demos to potential clients (Target leads) and guide them through the onboarding process, answering questions and addressing concerns. 📍Collaborate with internal teams, including product, engineering, and marketing, to ensure clients receive the support and guidance they need. 📍Work closely with customers to understand their needs and help them achieve their goals, providing excellent customer service and support. 📍Analyze customer data to identify trends and develop strategies to improve the customer journey, increase customer retention and usage of our products, and drive business growth. 📍Build and maintain a pipeline of potential customers, conducting regular outreach to gather feedback and address concerns. 📍Develop and execute customer success plans to ensure customer satisfaction and retention. 📍Work with the team to close new business, using your strong understanding of sales and marketing strategies to drive revenue growth. 📍Maintain and continually enhance the self-service pipeline as required. 📍Build strong relationships with customers, becoming their trusted advisor and ensuring they are successful using our products. 📍Continually improve the customer experience and provide feedback to internal teams on product and service improvements, using your proactive problem-solving skills to identify opportunities for improvement.

Requirements

📍2+ years of experience in customer success or a related field, with a proven track record of driving customer satisfaction and retention. 📍Proven experience in business development, with a strong understanding of sales and marketing strategies and the ability to close new businesses. 📍Strong knowledge of the crypto market and financial tools, with a deep understanding of the blockchain and crypto industry. 📍Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. 📍Active listening skills, with the ability to understand customer needs and provide solutions that meet their goals. 📍Proactive problem-solving skills, with the ability to identify opportunities for improvement and drive changes that enhance the customer experience. 📍Ability to work independently and as part of a team, with strong time management and organization skills. 📍Knowledge of CRM tools such as Hubspot, Intercom, and Notion tools, with experience using them to drive business growth, would be a plus.

Nice-to-Haves

📍Bonus points if you have a Bachelor’s or Master’s degree in business, marketing, or a related field.

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