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Senior Customer Success Manager Commodities
at Paxos
10 months ago | 1355 views | Be the first one to apply

Senior Customer Success Manager Commodities

Per year
$80,000 To $220,000

About the company

Paxos is building the foundation for the open financial system. We are a regulated blockchain infrastructure company building transparent and transformative financial solutions. We create accessible blockchain infrastructure that’s instantaneous and reliable, 24/7 - whether it’s enabling crypto features for enterprises, launching the world’s first fully-regulated, asset-backed tokens (USDP & PAXG), or setting a new standard of efficiency for settlement of securities.

Job Summary

Manager, you’ll get to:

📍Lead the customer engagement for the commodities business line after onboarding 📍Steer the client’s priorities and strategy to help ensure their long-term success 📍Discover or create new opportunities to deepen the existing partnership Coordinate and align multiple stakeholders within the client’s organization and Paxos Develop commercial and technical champions within the client’s organization 📍Support the successful executive stakeholder engagement with these accounts 📍Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer 📍Partner with the team to establish and maintain an engagement model to scale customer success management
📍Act as the voice of the customer and share client feedback to bring alignment and drive continuous improvement 📍Mentor team members

Your experience should include:

📍8+ years of experience leading complex enterprise technology engagements, preferably with financial institutions 📍You will have a track record of influencing internal and external stakeholders through competing priorities, dependencies and tradeoffs 📍You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Finance, Marketing, People, Strategic Initiatives-Office of the CEO)

You might also have:

📍Demonstrated ability to learn complex new technologies 📍Comfort working in a fast-paced, ambiguous environment 📍Excellent program management skills 📍Prior experience in commodities 📍Strong written and verbal communication skills 📍Strong attention to detail and passion for solving problems

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