Responsibilities

📍Conduct virtual and on-site inspections of payment processing equipment installations to assess compliance with industry standards and Shift4 guidelines. 📍Review technical documents related to issues of concern, including but not limited to call recordings, ticket systems, customer and partner portals, CRM and ERP systems, and technical interchange logs. 📍Collaborate with multidisciplinary cross-functional teams in support of investigations related to customer complaints and corporate issues of concern with a focus on Root Cause Analysis (RCA), including the review of in-house operations across customer and product life cycles. 📍Actively identify gaps and drive continuous improvement initiatives, including generating and revising standard operating procedures and other technical documents as needed 📍Participates in internal, regulatory, and customer audits and may act in SME capacity for such audits 📍Report all findings, corrective actions reports, corrective actions plans, and metrics to the Manager, Corrective Actions - Investigations 📍Actively demonstrate the Shift4 way in day to day activities, including embracing: Boldness, Excellence, Ownership, and Trust 📍Other related responsibilities as assigned

Qualifications

📍Have a minimum of 5 years of experience in quality assurance 📍Certification in Lean Six Sigma and/or process improvement preferred 📍Knowledge in Root Cause Analysis and Investigations, and Corrective Action processes 📍Ability to audit documentation tools for accuracy and compliance 📍Identify possible weaknesses in performance, and assist with solution development to drive improvement 📍Enthusiasm and a willingness to learn about our company, partners and customers’ 📍Ability to work independently, balance multiple tasks, prioritize accordingly, and manage time effectively 📍Excellent written and verbal communication skills 📍Solid organizational skills including attention to detail and multitasking skills