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Uphold
Senior Account Manager of Topper Partnerships
at Uphold
5 months ago | 348 views | Be the first one to apply

Senior Account Manager of Topper Partnerships

Full-time
California

About the company

Uphold is an easy-to-use investments and payments app. Specialising in digital assets, we serve more than 10 million customers in 150 countries. We open around 3,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support over 200 digital assets, 28 national currencies and four precious metals. Our unique trading experience allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money.

Job Summary

Responsibilities

📍Proactive engagement and immersion into assigned client relationships, initiatives, and culture; including exploration of opportunities to expand and enhance strategic relationships 📍Ensure all API and technical integration is properly coordinated 📍Provide advisory direction, and recommend improvement solutions in support of continual enhancements in the overall customer experience and value provided to our clients 📍Coordinate and interface point of contact with internal Uphold teams/management on client behalf to ensure consistency of servicing, to resolve escalated issues, facilitate problem solving, clarify issues, and prioritization and alignment of resources to ensure client needs are met 📍Analyze data and provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends 📍Build and maintain strong collaborative relationships across all key internal areas/stakeholders, including development and promotion of standardized best practice processes and services

Qualifications

📍BS/BA in business, marketing, finance or similar 📍2+ years of relevant experience with on & off ramp client relationship/account management, customer service excellence, and/or business operational process improvements and analysis 📍Exceptional customer service oriented mindset, confidence, and relationship building acumen 📍Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision 📍Effective strategic vision, oral/written, presentation, and interpersonal communication skills 📍Proven problem solving, decision making, analytical, and organizational skills 📍Results oriented with the ability to lead and focus efforts of others towards specific outcomes 📍Demonstrated ability to inspire, engage, and lead associates and teams collaboratively to implement change management initiatives under complex and demanding timelines

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