Your Responsibilities

📍Own, integrate and maintain all tools and services used internally across the org, including, but not limited to: 📍HRIS apps, Support Ticketing systems, Productivity Suites, CRM apps, Teleconferencing apps, source code & password management services. 📍Implement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery, for all services. 📍Coordinate monitoring performance and availability of services with DevOps teams. 📍Coordinate with teams across the org to manage capacity planning for all services, including maintaining and managing license pools for services. 📍Support the acquisition of new tools, from requirements gathering, selection and testing, to purchase and deployment with rollout planning and integration with existing tools. 📍Coordinate with HR & team leads to manage standardized employee groupings across tools, and, customization of workflows and admin rights per team within tools and services. 📍Design staff onboarding and exit procedures, and policies for services in coordination with HR & team leads. 📍Standardize management procedures and contacts for all services. 📍Coordinate with the Finance team to standardize payment policies and methods for services across the org. 📍Manage end-user training plans and documentation for service use.

What You'll Need

📍3-5 years experience working with Okta - Engineering secure access and efficient workflows for 100+ SaaS tools. 📍3-5 years experience managing Google Workspace for a global workforce of 300+ users 📍Extensive experience administering Slack Enterprise for corporate communications. 📍3+ years administering Mobile Device Management for Mac and Windows Laptops - Jamf and Intune MDM preferred. (80% of our users work with Mac laptops) 📍3+ years managing Jira Service Desk and Jira Service Management for multiple functions. 📍3+ years experience with Cloudflare 📍Previous experience managing and securing Github Enterprise access and settings.