Responsibilities

📍Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office 📍Research, test, deploy and support new technologies and software applications 📍Document, track and resolve all support requests and incidents in a timely manner 📍Assist in developing technical documentation, knowledge base articles and training materials 📍Liaise with third party vendors for software/hardware maintenance and support 📍Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management 📍Assist with the automation of the employee technical lifecycle management in our IAM solution 📍Administer user accounts and policy in various systems to enforce adherence to various security requirements 📍Support audits of SaaS applications to meet compliance requirements

Requirements

📍Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience 📍8+ years of experience in technical support, desktop support or help desk role 📍Experience using JAMF for macOS and iOS device management 📍Experience implementing and administering Okta for user authentication and single sign-on 📍Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc. 📍Familiarity with common applications like Office 365 and familiarity with mobile device management 📍Strong communication, problem solving and customer service skills