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BitMEX
Senior IT Support Engineer
at BitMEX
4 months ago | 404 views | 3 applications

Senior IT Support Engineer

Full-time
Singapore
Per year
$90,000 To $112,000

About the company

BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day. Join us, as we build a thriving cryptocurrency ecosystem through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services.

Job Summary

Responsibilities

📍Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office 📍Research, test, deploy and support new technologies and software applications 📍Document, track and resolve all support requests and incidents in a timely manner 📍Assist in developing technical documentation, knowledge base articles and training materials 📍Liaise with third party vendors for software/hardware maintenance and support 📍Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management 📍Assist with the automation of the employee technical lifecycle management in our IAM solution 📍Administer user accounts and policy in various systems to enforce adherence to various security requirements 📍Support audits of SaaS applications to meet compliance requirements

Requirements

📍Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience 📍8+ years of experience in technical support, desktop support or help desk role 📍Experience using JAMF for macOS and iOS device management 📍Experience implementing and administering Okta for user authentication and single sign-on 📍Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc. 📍Familiarity with common applications like Office 365 and familiarity with mobile device management 📍Strong communication, problem solving and customer service skills

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