Key Responsibilities:

📍Networking and Connectivity: Configure, maintain, and troubleshoot network environments to ensure reliable and secure connectivity. 📍Device and Endpoint Management: Administer Mac and Linux devices with Jamf and best practices, focusing on access control, security, and compliance. 📍Patch and System Management: Implement and maintain patch management strategies to secure and optimize system performance. 📍Support and Troubleshooting: Serve as the escalation point for IT support, diagnosing and resolving complex hardware, software, and network issues. 📍Documentation and Process Improvement: Maintain accurate documentation for IT processes, contributing to continuous improvement initiatives for operational efficiency. 📍Cross-Functional Collaboration: Collaborate with IT, InfoSec, and business teams to align on key initiatives, supporting projects and internal service delivery.

Qualifications:

📍Experience: 5+ years in IT engineering, with a strong background in networking, endpoint management, and support within a SaaS or cloud-centric organization. 📍SaaS Tools: Proficiency in managing and supporting critical business tools, including Google Workspace, Okta , Slack, Zoom, Jira, and Confluence. 📍Endpoint Management: Proven experience with Jamf and Workspace ONE for managing Mac and Linux endpoints, focusing on access security, update management, and compliance with security standards. 📍Networking: Strong skills in operating and troubleshooting network environments, including Wi-Fi, VPN, routing, and secure communication system maintenance.