About the company
Bitcoin Depot was founded in 2016 with the mission to connect those who prefer to use cash to the broader, digital financial system. Bitcoin Depot provides its users with simple, efficient and intuitive means of converting cash into cryptocurrency. Users can convert cash to cryptocurrencies at Bitcoin Depotās kiosks and at thousands of name-brand retail locations through BDCheckout.
Job Summary
Responsibilities
šTravel outside of home market up to 75% (cumulative) to inspect, service, install and repair BTMs šPreparing and implementing quality assurance policies and procedures. šPlan, perform, and oversee routine inspections and testing of products to ensure standards are met for our BTMs. šCommissioning and preparation of BTMs for installation. šPhysical installation of BTMs at approved and qualified sites. šInstallation of related signage and marketing materials at site. šOngoing maintenance of BTMs including servicing, preventative maintenance, and replenishment of BTM supplies in accordance with established company guidelines. šTraining customers and third party vendors telephonically and in-person. šConducting and collecting accurate merchant and internal information at sites as needed. šCreating training materials and operating manuals. šDocumenting quality assurance activities and creating operational and technical reports on an ongoing basis. šResponsible for reporting all problem resolutions to the Tech Support Manager. šAssist other team members and perform other duties as assigned from time to time.
Qualifications/Experience
šMUST reside in the Columbus, Ohio area šThree years of experience within the ATM or BTM industry is required. šMust possess interpersonal skills that will establish credibility with internal and external customers. šFollow procedures and have a structured approach to problem-solving. šIntermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. šDemonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. šStrong, professional communications skills both orally and written.