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Bitcoin Depot
Quality Assurance Field Technician Baltimore
5 months ago | 416 views | 2 applications

Quality Assurance Field Technician Baltimore

Full-time
Remote

About the company

Bitcoin Depot was founded in 2016 with the mission to connect those who prefer to use cash to the broader, digital financial system. Bitcoin Depot provides its users with simple, efficient and intuitive means of converting cash into cryptocurrency. Users can convert cash to cryptocurrencies at Bitcoin Depot’s kiosks and at thousands of name-brand retail locations through BDCheckout.

Job Summary

Responsibilities

📍Travel outside of home market up to 75% (cumulative) to inspect, service, install and repair BTMs 📍Preparing and implementing quality assurance policies and procedures. 📍Plan, perform, and oversee routine inspections and testing of products to ensure standards are met for our BTMs. 📍Commissioning and preparation of BTMs for installation. 📍Physical installation of BTMs at approved and qualified sites. 📍Installation of related signage and marketing materials at site. 📍Ongoing maintenance of BTMs including servicing, preventative maintenance, and replenishment of BTM supplies in accordance with established company guidelines. 📍Training customers and third party vendors telephonically and in-person. 📍Conducting and collecting accurate merchant and internal information at sites as needed. 📍Creating training materials and operating manuals. 📍Documenting quality assurance activities and creating operational and technical reports on an ongoing basis. 📍Responsible for reporting all problem resolutions to the Tech Support Manager. 📍Assist other team members and perform other duties as assigned from time to time.

Qualifications/Experience

📍MUST reside in theLouisville area 📍Three years of experience within the ATM or BTM industry is required. 📍Must possess interpersonal skills that will establish credibility with internal and external customers. 📍Follow procedures and have a structured approach to problem-solving. 📍Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. 📍Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. 📍Strong, professional communications skills both orally and written.

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