What you’ll do:

📍Work closely with customers to understand their requirements further to the existing platform Run gap analysis 📍The go-to engineer for all of the services and integrations that the Fireblocks platform provides 📍Provide customised solutions and act as a senior consultant for any technical-related questions 📍Train technical staff on all cloud, blockchain, security and software activities. 📍Act as the sole representative for the Services, Support, and CSM Group and collaborating regularly with local Project Managers and Architects, Technical Support, CSM, and Sales roles. 📍Development of tools and automation for the company's products 📍Participation in technological conferences in the blockchain domain

You’ll bring:

📍Proven experience within your field as a technology expert and enthusiast 📍Experience working with customers on a regular basis with a focus on the ‘Customer Experience’ 📍Account Management experience working on services projects and ensuring fast time-to-value, ROI, and long-term relationship and commercial growth potential with technical white spacing and identifying upsell or expansion opportunities that will resonate with customer’s use cases 📍Technical knowledge in a mix of the following technologies: basic cryptography (PKI, Digital Signatures), IT Security, Docker, Scripting Languages, Cloud Providers (AWS, Azure), REST API, Databases (SQL and NoSQL) 📍Willingness to learn new technologies and concepts 📍Excellent communication skills with the ability to confidently present technical ideas and solutions for often complex projects 📍Software development experience with the ability to develop basic web applications from scratch 📍Background in working with Blockchain technology is desirable 📍Background with working with different frontend frameworks & technologies is highly desirable 📍Fluent in written and spoken Japanese