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Cash App
Principal Product Designer – Trust & Safety
7 months ago | 689 views | 4 applications

Principal Product Designer – Trust & Safety

Full-time
Remote

About the company

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Job Summary

Job Description

📍We are looking for a Principal Product Designer to join our Health (Trust & Safety) design team. Our focus is to create world-class experiences for our customers. We pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the financial space. 📍Our product designers take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers. 📍The Health team’s overall goal is to maximize trust and expand access to the Cash App ecosystem. Our teams help every customer feel safe and supported by setting a higher experience bar for account security, identity verification, and customer support. A Principal Product 📍Designer is responsible for working closely with leadership across the company as well as cross functional partners on engineering, analytics, product management, research, and content design to drive strategic initiatives, up-level the craft and quality of our products, and work on complex systems design projects.

Qualifications

You Have: 📍7+ years of experience as a Product Designer 📍Extensive experience working on teams that build trust with customers or tackle sensitive subject matter (Trust & Safety teams or equivalent: privacy, security, equity, integrity, user safety, risk management, compliance) 📍Previous work experience in a consumer-focused tech organization 📍Experience in being a strategic partner to product teams and idea forming 📍Experience working with company leadership and presenting to executives 📍A passion for turning complex problems into simple and engaging solutions 📍Strong written and verbal communication skills 📍An innate understanding of the end-to-end design process - from identifying customer needs, jobs-to-be-done and pain points to delivering exceptional customer experiences 📍Strong systems thinker with the ability to connect the dots across the entire customer ecosystem both on and off our products 📍Outstanding UX capabilities, strong visual design competency, and product thinking for mobile-centric experiences 📍The ability to apply consumer insights and metrics to inform design decisions and influence company-wide strategy 📍Comfort with an iterative design process that includes accepting and acting on feedback 📍Competence in creating interactive prototypes and working within common design tools 📍Strong collaboration and self-management skills 📍Experience mentoring other designers, providing feedback and coaching work

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