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Copper.co
Middle Office Associate London
atĀ Copper.co
17 days ago | 47 views | 1 applications

Middle Office Associate London

Full-time
London
Per year
$90,000 To $110,000

About the company

Copper is a digital asset technology company dedicated to helping institutional investors safely acquire, trade, and store crypto assets. Built and led by Dmitry Tokarev, a software and financial engineering specialist, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology ā€“ the gold standard in secure custody. Copperā€™s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoopā„¢ is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoopā„¢ is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Job Summary

Key Responsibilities of the role

šŸ“Provide high touch technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience. šŸ“Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
šŸ“Work closely with clients to understand their technical requirements, offering tailored solutions, and advising on the implementation of our products and services. šŸ“Collaborate with internal stakeholders across the firm to effectively resolve client queries and seamlessly setup additional products contributing to revenue growth.
šŸ“Gather client feedback and insights, relaying this information to our product development teams to influence the enhancement of our offerings. šŸ“Stay up-to-date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance. šŸ“Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

Your experience, skills and knowledge

šŸ“Bachelor's degree in a relevant field (e.g., Computer Science, Finance, Business) or equivalent work experience. šŸ“Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry. šŸ“Strong understanding of cryptocurrency technology, blockchain, and digital assets. šŸ“Exceptional communication and interpersonal skills, with the ability to build rapport with clients. šŸ“Problem-solving mindset and the ability to troubleshoot technical issues effectively. šŸ“Detail-oriented and organized, with excellent project management skills. šŸ“Self-motivated and capable of working independently as well as collaboratively within a team.

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