What You'll be Doing:

📍Analyze and summarize historical business consulting data to establish guidelines, aligning with future company strategies, business forecasts, and new project requirements. Develop and implement an on-site service management and monitoring system. 📍Plan and manage manpower estimation and scheduling for the customer service center. Forecast, control, and monitor business volumes, optimizing workforce deployment to ensure maximum efficiency and minimize operational costs. 📍Utilize on-site regulations and closed-loop mechanisms to reduce operational risks and enhance departmental efficiency and stability. 📍Establish an on-site operation framework and provide timely feedback on manpower control for front-end business operations. 📍Address business emergencies and incidents by creating an on-site abnormality and emergency monitoring system. Develop a response mechanism, collaborate across resources, and enhance risk response strategies for the service domain.

What We Look For in You:

📍Bachelor‘s degree or above. 📍Proficiency in English and Mandarin to liaise effectively with China/Hong Kong Mandarin-speaking counterparts. 📍Over 5 years of on-site management experience in large-scale customer service centers, with strong expertise in call center resource planning, forecasting, scheduling, and operations. 📍Familiarity with call center on-site management systems, coupled with strong insight and the ability to handle emergencies effectively. 📍Strong data sensitivity and analytical skills, with the ability to identify, analyze, and solve problems. 📍Excellent coordination and communication skills, with proficiency in Excel, Word, and other relevant tools. 📍Willingness to work in Tun Razak Exchange (TRX), within walking distance of the MRT TRX station.