Key Responsibilities

📍Standardize and document CS playbooks, onboarding frameworks, and lifecycle processes. 📍Optimize segmentation strategies and engagement models for different customer tiers. 📍Develop and maintain reporting on key customer metrics—including health scores, adoption trends, and renewal forecasts—to support strategic decision-making. 📍Drive improvements to QBR cadences, success planning, and risk management workflows. 📍Own the systems and processes that power the CS team’s execution, reducing friction and increasing scalability. 📍Build alignment and drive initiatives forward across Sales, CS, Marketing, Finance, Support, and Product teams. 📍Implement and manage a customer success platform (CSP) to enable scalable operations.

Why Join Us

📍Meaningful Work. We protect people from scams and financial harm—our work truly matters. 📍Elite Team. You'll work with some of the best minds in web3 security and contribute to a product with real traction. 📍True Ownership. You’ll have the autonomy to lead, and the trust to shape what Customer Success looks like at Blockaid. 📍Global Impact. Play a pivotal role in supporting mission-critical customers around the world and help define how security works in blockchain.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.