About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Provide exceptional customer service to both internal and external customers 📍Partner with Customer Operations to ensure a smooth post close mortgage process 📍Operate independently to prioritize work based on investor delivery expiration and closing dates 📍Be process focused and continuously look for opportunities for improvements and efficiencies 📍Review original closing documents to ensure they were properly executed 📍Monitor closing packages and/or check credit packages into proprietary system that were received for shipping 📍Follow up on, review, and/or request corrections on all trailing documents 📍Obtain and submit supporting documentation to clear any recording needs and errors 📍Cure exceptions by contacting Settlement agents, Borrowers, and other third party vendors 📍Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans 📍Monitor, track and process Assignments of Mortgage from our partners. 📍Audit files and reporting according to guidelines and, report out recurring issues and trends to management. 📍Other Duties as assigned
What We Look For:
📍Ability to organize and manage a large pipeline of loans 📍Exceptional customer service skills to work with external customers and cross functionally 📍Analytical skills and drive to look for process improvements and ways to digitize and automate processes 📍Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines 📍Proven ability to provide professional and concise communications with cross functionally and resolve any issues including suspense conditions within response deadlines 📍Ability to secure a notary license
