About the company
Phantom makes it safe & easy for you to store, buy, send, receive, swap tokens and collect NFTs on the Solana blockchain.
Job Summary
Responsibilities
📍Review and moderate Token Chat activity to identify and take action on spam, scams, malicious behavior, and other violations of Phantom’s community standards, ensuring conversations remain safe, relevant, and high-quality. 📍Configure and optimize automated moderation workflows, including filters, keyword triggers, behavioral thresholds, and scam or spam detection logic. 📍Review a high volume of domains submitted through internal queues to identify phishing sites, malicious dApps, impersonation attempts, and other scam patterns. 📍Collaborate closely with the Trust and Safety, Support, Product, and Engineering teams to surface emerging threats. 📍Leverage third-party tooling to detect risky or abusive content across chat and domains.
Qualifications
đź“Ť2 or more years of experience in moderation, community management, trust and safety, or reviewing user-generated content. đź“ŤExperience moderating platforms such as Discord, Telegram, Reddit, gaming chats, or other online communities. đź“ŤFamiliarity with crypto, wallets, NFTs, dApps, or general web3 concepts. đź“ŤExperience in customer support, managing inbound inquiries through ticketing systems such as Zendesk or similar platforms. đź“ŤExperience reviewing websites for malicious behavior, phishing indicators, scam patterns, or fraud signals.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
