About the company
Cognyte is a global leader in investigative analytics software that empowers a variety of government and other organizations with Actionable Intelligence for a Safer World™. Hundreds of customers in more than 100 countries rely on Cognyte solutions to accelerate and conduct investigations and derive insights, with which they identify, neutralize, and tackle threats to national security and address different forms of criminal and terror activities.
Job Summary
As a Cognyter you will:
📍Deploy our systems at customer sites, conduct end-user training, and perform the Acceptance Tests for our unique GSM, UMTS, and LTE solutions 📍Oversee projects from initiation to completion of the Acceptance Tests 📍Prepare and update of project documentation 📍On-site and remote technical support (Tier 2) for our systems for both software and hardware 📍Constant communication and collaboration with in-house teams are necessary to ensure a successful customer experience 📍Follow departmental processes and ensure KPIs are met 📍 Ability to take project requirements and ensure that are met before the deployment phase 📍Must be able to commute to Melbourne, Florida - hybrid position*
Requirements
For that mission you’ll need: 📍Background in intelligence technologies and methodologies 📍CSS (Cell Site Simulators) experience 📍Good relationship and knowledge of government security (police, defense/military, intelligence services) customer base. Law enforcement background at the local, state, or federal is a plus! 📍 Telco or Wireless Communications experience with GSM, UMTS, and LTE 📍Prior experience using Electrical or RF Lab equipment 📍Minimum education level: Telecommunication, Computer Studies or Equivalent 📍 Experience in technical pre-sale, customer support, and conducting technical training 📍Good understanding of Windows OS, Advanced IT Skills 📍 US Citizen is Required
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