About the company
penTag is a fast-growing company within the field of Sports Betting and Gaming. We are challenging ourselves to create the next market standard in terms of scalability, agility, and technology in content publishing and automation to ensure we provide the best user experience and the most effortless control to our users. Expanding and delivering fast is our nature. Founded in July 2019 for less than 2 years we managed to have our platform running on numerous websites. We currently have over 100 employees in Sofia and more than 50 people in Kyiv. Many job opportunities await those who dare to experiment and work hard. If you want to know more about OpenTag, please check our media and culture sections. There you will find many interviews and articles regarding our company.
Job Summary
What you’ll do:
📍Incident Management: Lead incidents from start to finish, coordinating with clients, R&D, Product, and Delivery teams. 📍Client Support: Be the main point of contact for our business clients, providing timely and accurate answers to product-related questions and operational issues. 📍Monitoring & Prevention: Proactively monitor service health, detect early performance issues, and troubleshoot bottlenecks. 📍Technical Assistance: Help technical teams collect logs, reproduce issues, and identify root causes. 📍Process Improvement: Continuously enhance operational workflows based on feedback and incident analysis. 📍On-call Support: Participate in scheduled on-call shifts as needed. 📍Knowledge Sharing: Support IT and business teams in rolling out processes, procedures, and operational best practices.
Who you are:
📍Experienced with ticketing systems like Jira, ServiceNow, or similar. 📍Familiar with monitoring tools and dashboards (Datadog, Prometheus, Grafana, GCP Cloud Monitoring, etc.). 📍Comfortable collecting logs, reproducing issues, and identifying root causes. 📍Understand web applications, APIs, and microservices architecture. 📍Can run simple queries on relational databases (PostgreSQL, MySQL). 📍Have basic knowledge of CI/CD pipelines and software deployment processes. 📍Fluent in Portuguese and English – many of our clients are in Portuguese-speaking regions.
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