About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Essential Responsibilities:
đź“ŤHandle inbound calls to and from customers regarding their outstanding balances. đź“ŤUtilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently. đź“ŤListen to customers' concerns and understand their financial situations to offer appropriate payment solutions. đź“ŤNegotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay. đź“ŤMaintain accurate and detailed records of customer interactions and payment agreements in the system đź“ŤProvide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals. đź“ŤStay informed about company policies, procedures, and industry regulations related to collections. đź“ŤProactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service
Minimum Qualifications:
đź“Ť1 year of relevant experience
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
