About the company
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the worldās fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of peopleās daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
Job Summary
What will I be doing?
šProvide leadership and support to both the processing team and specialists, ensuring seamless processing and achievement of regional objectives šClosely lead and manage the operations team for overall operational excellence šOversee and coordinate the execution of regional strategies to ensure consistent and efficient operations across all teams šMonitor performance, set goals, and drive initiatives that align with regional targets and business objectives šWork with internal teams on operations/ product/ technology road map and integration of partnerships within APAC šFacilitate communication and collaboration between teams to optimize workflows, enhance operational efficiency, and support regional growth šDrive strategic decisions involving negotiation and optimization of capabilities, pricing negotiations, exploration of new solutions, and continuous process improvement šNegotiate and execute commercial partnerships and agreements Analysing performance results and optimize accordingly šStay on top of local regulatory/licensing requirements and how it impacts our business. Collaborate with regulatory and legal team to ensure the operation is sustainable šWork closely with merchants and commercial team, focusing in the development of key products
What skills do I need?
š7+ years of experience in payment operations, fintech, or cross-border finance, with at least 3 years in a leadership role. šDeep understanding of the APAC payments ecosystem, financial regulations, and payout models. šProven experience in leading high-performance teams and managing operational complexity at scale. šStrong data and analytical skills; ability to use metrics to drive decisions. šExcellent interpersonal and communication skills across cultures and functions. šProficiency in English required; additional Asian languages a plus
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