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R3
Graduate Application Support Engineer
at R3
4 months ago | 281 views | Be the first one to apply

Graduate Application Support Engineer

Full-time
Abu Dhabi

About the company

At R3 we’re planning to change the world. Joining us means working at the cutting edge of permissioned blockchain and distributed ledger technology (DLT) whilst it transforms the future of business. Corda is a DLT platform conceived at the outset for running complex workflows between businesses absent centralized points of control. Designed for the needs of financial markets infrastructures, it is trusted by banks, stock exchanges, insurance companies, payments companies, and others to deliver reliable, scalable, and performant decentralized systems.

Job Summary

Responsibilities:

📍Liaise with customers to try and fix issues 📍Provide an initial single point of contact for incoming technical issues related to R3 products and applications 📍Respond to customer issues across the product line within response time SLAs 📍Conduct daily operations - including team operations, process improvement and information sharing 📍Ensure all support requests (no matter how small) are ticketed, and all investigation progress is added 📍Take part in handovers to other teams in different geographies as required. 📍Ensure customers are updated regularly and frequently with the investigation progress of 1st Line tickets 📍Ensure all operational processes defined by the firm are followed and respected. 📍Constantly strive to identify and implement improvements to the team's technologies, processes and methodologies

Key Skills Required:

📍Customer-facing solid skills with a proactive can-do attitude. 📍Essential networking investigation (e.g. connectivity issues, network traces) 📍Familiarity with operational monitoring tools

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