About the company
At R3 weāre planning to change the world. Joining us means working at the cutting edge of permissioned blockchain and distributed ledger technology (DLT) whilst it transforms the future of business. Corda is a DLT platform conceived at the outset for running complex workflows between businesses absent centralized points of control. Designed for the needs of financial markets infrastructures, it is trusted by banks, stock exchanges, insurance companies, payments companies, and others to deliver reliable, scalable, and performant decentralized systems.
Job Summary
Responsibilities:
šLiaise with customers to try and fix issues šProvide an initial single point of contact for incoming technical issues related to R3 products and applications šRespond to customer issues across the product line within response time SLAs šConduct daily operations - including team operations, process improvement and information sharing šEnsure all support requests (no matter how small) are ticketed, and all investigation progress is added šTake part in handovers to other teams in different geographies as required. šEnsure customers are updated regularly and frequently with the investigation progress of 1st Line tickets šEnsure all operational processes defined by the firm are followed and respected. šConstantly strive to identify and implement improvements to the team's technologies, processes and methodologies
Key Skills Required:
šCustomer-facing solid skills with a proactive can-do attitude. šEssential networking investigation (e.g. connectivity issues, network traces) šFamiliarity with operational monitoring tools
