About the company
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Job Summary
A Day in the life:
đź“ŤSubmit fully documented customer issues into a ticket management system đź“ŤAnalyze the symptoms, determine the urgency and where possible, provide resolution to the issue đź“ŤDispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle đź“ŤUnderstand and assist with all internal and external escalations đź“ŤContinue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
What you bring:
đź“Ť2+ years of experience in a technical support role providing tier I support in a service desk or help desk role đź“ŤThe ability to speak Spanish fluently in a professional environment đź“ŤExcellent Spanish bilingual written and verbal communication skills đź“ŤProven ability to troubleshoot and resolve technical and procedural issues đź“ŤAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally đź“ŤCapability to establish rapport among peers and colleagues đź“ŤProven ability to provide superior customer service both on and off of the phone đź“ŤAbility and willingness to work over weekends
What makes you awesome:
đź“ŤITIL Incident Management understanding đź“ŤA+ Certification
