About the company
Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because once the industry passes through this phase, then crypto can access the rest of the world. We believe it’s going to be the companies that enable this transition from the pre-regulation to post-regulation industry and the companies that can properly navigate it, or better yet, be the ones that facilitate it - those are the most relevant companies in this next wave. Toku will be one of those companies. Toku’s products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Toku’s growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, Storyverse, and others. Paying people with tokens is such an obvious first real-world use case of any token. It doesn’t matter what the token does. All tokens can be used to compensate workers. And in fact, are! Toku ensures that all the worker compensation that all those tokens need to do can be done legally, and proper taxes paid is a critical part of the transition to a post-regulation crypto industry. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
Job Summary
Responsibilities
đź“ŤAct as the first point of contact for clients, responding to payroll-related inquiries and resolving routine issues. đź“ŤWork with clients during the onboarding process, ensuring a smooth transition into payroll services. đź“ŤHelp troubleshoot payroll discrepancies or errors, working with internal teams and local payroll partners to resolve issues quickly. đź“ŤEscalate more complex payroll or compliance issues to senior team members, ensuring timely resolution and communication with clients. đź“ŤCollaborate with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and address customer needs and inquiries effectively. đź“ŤConduct regular check-ins with customers to assess their satisfaction, identify areas for improvement, and provide guidance on best practices. đź“ŤAssist in processing payroll for employees, ensuring accuracy in wage calculations, deductions, and compliance with local regulations. đź“ŤCoordinate with stakeholders to ensure payroll is executed correctly and complies with country-specific laws. Handle payroll submissions, including salary adjustments, bonuses, and deductions.
Minimum Qualifications
đź“ŤBachelor's degree in a relevant field or equivalent practical experience. đź“Ť3+ years in a payroll role either in-house or at an external payroll provider đź“ŤExperience in managing internal and external stakeholders, resolving problems while managing relationships. đź“ŤExcellent written and verbal communication skills to effectively engage and build rapport with customers. đź“ŤCustomer-centric mindset, with a genuine passion for helping customers succeed. đź“ŤStrong problem-solving abilities with a focus on delivering solutions. đź“ŤAnalytical mindset with the ability to leverage data to make informed decisions and recommendations. đź“ŤSelf-motivate, proactive, independent worker that thrives in a fast-paced environment.
