About the company
OpenAIās mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The teamās ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.
Job Summary
In this role, you will:
šWork directly with customers to resolve complex risk, fraud, financial, compliance, and trust and safety issues; then, figure out how to operationalize those solutions at scale when needed. šPartner with Product, Legal, Safety, Operations, and Vendor teams to develop and implement ongoing fraud and risk processes or specific campaigns to serve OpenAIās customers. šPerform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data šExecute human-in-the-loop reviews to complement automated systems in highly sensitive or high risk fraud scenarios, working with account teams to guide customers through the process šReview operational processes and systems and build feedback loops to drive improvements with other product and ops teams šServe as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams šRepresent and advocate for customer needs with product development teams, policy, legal, design, and engineering teams within OpenAI. šEquip other teams with best-in-class training, playbooks, and workflowsāand bring about a deep technical understanding of our fraud and risk systems and usersā needs. šBe a fraud and risk expert across all our products and educate our clients on our policies - bring judgment and policy expertise to bear
You might thrive in this role if you:
šAre comfortable with building. This is an opportunity to help with scaling everything from policy enforcement through to the tooling stack to enable it. Technical skills are definitely a plus in this role. šHave 5+ years of experience and a demonstrated passion for risk evaluation, fraud detection / investigation, trust & safety, legal operations, or other similar teams šBring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues. šHave proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements. šHave a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. šOperate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.