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OpenAI
Fraud & Risk Analyst
atĀ OpenAI
about 2 months ago | 203 views | 7 applications

Fraud & Risk Analyst

Full-time
Ireland

About the company

OpenAIā€™s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The teamā€™s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.

Job Summary

In this role, you will:

šŸ“Work directly with customers to resolve complex risk, fraud, financial, compliance, and trust and safety issues; then, figure out how to operationalize those solutions at scale when needed. šŸ“Partner with Product, Legal, Safety, Operations, and Vendor teams to develop and implement ongoing fraud and risk processes or specific campaigns to serve OpenAIā€™s customers. šŸ“Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data šŸ“Execute human-in-the-loop reviews to complement automated systems in highly sensitive or high risk fraud scenarios, working with account teams to guide customers through the process šŸ“Review operational processes and systems and build feedback loops to drive improvements with other product and ops teams šŸ“Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams šŸ“Represent and advocate for customer needs with product development teams, policy, legal, design, and engineering teams within OpenAI. šŸ“Equip other teams with best-in-class training, playbooks, and workflowsā€”and bring about a deep technical understanding of our fraud and risk systems and usersā€™ needs. šŸ“Be a fraud and risk expert across all our products and educate our clients on our policies - bring judgment and policy expertise to bear

You might thrive in this role if you:

šŸ“Are comfortable with building. This is an opportunity to help with scaling everything from policy enforcement through to the tooling stack to enable it. Technical skills are definitely a plus in this role. šŸ“Have 5+ years of experience and a demonstrated passion for risk evaluation, fraud detection / investigation, trust & safety, legal operations, or other similar teams šŸ“Bring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues. šŸ“Have proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements. šŸ“Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. šŸ“Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

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